Customer Service Representative - State Farm Agent Team Member
Raleigh - NC
Customer Service Representative - State Farm Agent Team Member
Full Time • Raleigh - NC
Responsive recruiter
Benefits:
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in 2023 and is a growing team of five led by deep industry experience. I’ve spent 32 years with State Farm, including serving as a Vice President before returning to production to build and develop a high-performing agency. Throughout my career, I’ve helped open over 400 agencies, with a strong focus on identifying and developing talent.
I hold an MBA from Duke University and have been married for 25 years with three children. I’m passionate about helping people grow—not just in their careers, but in all areas of life.
For our team, we offer a 401(k), reimbursement for licensing costs, and a strong focus on work-life balance.
Our office culture is centered on curiosity, problem-solving, and continuous development. We focus heavily on both professional and personal growth, helping team members build skills they can carry throughout their careers. We’re looking for someone who is a self-starter, willing to take risks, and committed to learning, someone who wants more than just a job and is ready to build a long-term career.
ROLE DESCRIPTION:
Our agency opened in 2023 and is a growing team of five led by deep industry experience. I’ve spent 32 years with State Farm, including serving as a Vice President before returning to production to build and develop a high-performing agency. Throughout my career, I’ve helped open over 400 agencies, with a strong focus on identifying and developing talent.
I hold an MBA from Duke University and have been married for 25 years with three children. I’m passionate about helping people grow—not just in their careers, but in all areas of life.
For our team, we offer a 401(k), reimbursement for licensing costs, and a strong focus on work-life balance.
Our office culture is centered on curiosity, problem-solving, and continuous development. We focus heavily on both professional and personal growth, helping team members build skills they can carry throughout their careers. We’re looking for someone who is a self-starter, willing to take risks, and committed to learning, someone who wants more than just a job and is ready to build a long-term career.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Paul Odland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $36,000.00 - $40,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Raleigh, NC and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none